
Customer Reply Assistant
Answer written questions from customers of small Australian businesses using a set of approved replies. Chat and email only — there are no phone calls at any stage.
Think of it as the board in the lobby. Four roles, four levels, everything you need to know before you decide which one to go up to.

Every role is arranged through our HR team on WhatsApp. Message us to hold a place before it is taken.

Answer written questions from customers of small Australian businesses using a set of approved replies. Chat and email only — there are no phone calls at any stage.

Move order and customer details into ready-made online sheets at your own pace. Every batch arrives with a checklist and nothing has to be finished to the minute.

Keep appointment diaries in order for small operators, send confirmations and move bookings when people ask. Suits anyone whose daytime is already spoken for.

Read product pages against a short checklist — price, spelling, missing photos — and note whatever the business needs to fix. Entirely checklist driven.

CareerAtrium is a small placement team in Goulburn. We only put a role on the board once the employer has confirmed the hours and a day range in writing, and it comes off the board the day it is filled.
A short form asking where you are and which hours you can genuinely cover each week. It takes about a minute and there is nothing to upload.
Our HR team writes back with the roles that match what you sent through, and answers anything you want to ask before you commit.
A friendly conversation to confirm the role and agree a start date that suits you. There is no in-person interview at any stage.
Training runs online before your first shift and most people are working within the same week.
Your hours log as you work and are paid by the employer on their normal payroll cycle.
I could see all four roles and what each paid on one screen. That never happens.
Records work is quiet and I do it in two blocks. Nobody has questioned the hours I picked.
Messaged Monday, chat Tuesday, first shift the same week. Nothing to chase up.
Our HR team will message you on WhatsApp with the roles open near you right now, and answer anything you would like to ask first.
Send my detailsNo. Every role here is beginner friendly and comes with online training before your first shift. Being reliable matters far more than a long résumé, and plenty of the people we place have never worked from home before.
A phone is enough to get started — a laptop or desktop works too. You'll want a steady internet connection and a quiet place to sit. Anything specific to a role is explained before you agree to start, and you are never asked to buy anything.
Most people begin between 15 and 30 hours a week and adjust from there. You tell us the window you can cover and we work inside it — evening and weekend blocks exist on two of the four roles.
After you message our HR team on WhatsApp, most applicants finish their chat within two days and start in the same week. Training is online and runs before your first shift.
You do not have to send an application to get an answer. Email us and a member of the team replies directly, usually within one working day.
Email: careers@careeratrium.com
Hours: Monday to Saturday, 9am – 7pm (AEST)
Location: Australia
CareerAtrium is a recruitment intermediary, not the hiring employer. Hiring decisions and final pay are set by the employer. We never charge applicants at any stage.